
Bilingual Call Center
Bilingual Call Center
Evendale, Ohio
04/04/2022
36437
Contract/Temp
Requirements
High School Diploma or GED; must be a multi-tasker with strong time management
and organizational skills who can work in a fast-paced environment; exhibits a positive attitude and professional demeanor at all times; excellent verbal communication skills, using proper grammar; demonstrates general computer program knowledge. Prior customer service experience required, call center and/or FI experience is a plus.
Essential Functions, Duties, and Responsibilities
Major areas of responsibility include, but are not limited to:
- Act as a point-person for all member telephone inquiries.
- Answer general questions about any credit union products and services and cross-help as applicable (i.e. if they call in for their balance, offer to walk them through setting-up Online Banking)
- Utilize the tools available to troubleshoot member issues related to their accounts, online banking, credit cards, and any other service they may have.
- Provide information to individual members to ensure resolution of their issues and questions; adhere to expected timeframes.
- Understands the importance and function of their role as an ambassador for the credit union.
- Demonstrates reliability by being punctual and maintains good attendance.
- Perform services for the members (i.e. transfer funds) where they have authority and are performing such services in accordance with the parameters defined.
- Convey member feedback, questions, and concerns to the Call Center Manager.
- Performs other duties as assigned.
- Must understand and comply with all required federal and state regulations associated with this position.
- Must be able to speak and understand fluent English.