Bilingual Call Center



Requirements  

High School Diploma or GED; must be a multi-tasker with strong time management  

and organizational skills who can work in a fast-paced environment; exhibits a positive attitude and  professional demeanor at all times; excellent verbal communication skills, using proper grammar; demonstrates general computer program knowledge. Prior customer service experience required, call center and/or FI experience is a plus. 

Essential Functions, Duties, and Responsibilities 

Major areas of responsibility include, but are not limited to:  

• • Act as a point-person for all member telephone inquiries.  
  • Answer general questions about any credit union products and services and cross-help as applicable (i.e. if they call in for their balance, offer to walk them through setting-up Online Banking) 
• Utilize the tools available to troubleshoot member issues related to their accounts, online banking, credit cards, and any other service they may have. 
  • Provide information to individual members to ensure resolution of their issues and questions; adhere to expected timeframes.  
  • Understands the importance and function of their role as an ambassador for the credit union.  
  • Demonstrates reliability by being punctual and maintains good attendance.  
  • Perform services for the members (i.e. transfer funds) where they have authority and are performing such services in accordance with the parameters defined.  
  • Convey member feedback, questions, and concerns to the Call Center Manager.  
  • Performs other duties as assigned.  
  • Must understand and comply with all required federal and state regulations associated with this position.  
  • Must be able to speak and understand fluent English.